Going to be interesting to see, what substitute #2 will be like. Monday it was supposed to be Anita, that turned into a Trudy, and today it is supposed to be a Pamela. Will it be her, or another sub for a sub?
I can understand, how at times people need a break. Hell, wish I could get one, but that really isn’t an issue for me. What is an issue, is the quality of staff being sent into the homes, which frankly scares the crap out of me.
IF the quality of staff that I have experienced where like the regulars we have, my stress levels would be conciderably less. I wouldn’t be wondering if I’ll have to call 911 to get a Paramedic in, because of some incompetent person. I wouldn’t be having nightmares that behind that closed bathroom door, a worker is assaulting or hurting my 92 year old mother.
YES it is a stretch, an over active imagination, however it is fueled by the numerous workers I have seen, who simply haven’t a clue as to how to do their job. It is fueled by workers who are not good in dealing with elderly patients, and more than that, is fueled by a Company that refuses to provide information as to the qualifications & training given to their workers.
Before I could Finish
In checking the schedule, after 9am, when the worker was due, it appears that well, THEY FORGOT ABOUT WEDNESDAY. Kind of goes to show you, just how in tune this company, Beacon Community Services is, with their Patient Needs.
IN CALLING BEACON, it appears that in checking their schedule, they gave a big OOPS, then said that a Trudy was scheduled. Uh, sorry, if she had been scheduled, and it is now 9:30am why isn’t she here?
CAUSE NO ONE WAS SCHEDULED IS WHY!
Now I will give Lisa & Ben credit, for at least dealing with the issue quickly, however, the end result is this.
- Mother was sitting on her bed, waiting for the worker.
- The bed now needs changing
- My Schedule is shot
- I had to change her, and she’ll need a change again
- Added Laundry
- Breakfast is delayed, which means her regularly schedule medication is also delayed.
- A substitute for the substitute is being sent, another NEVER BEEN HERE BEFORE ONE.
I can accept mistakes, I really can, but it is more of HOW you deal with your mistakes, that makes a difference. YES I should have noticed that there was no scheduled worker for today, Wednesday. Course the schedule doesn’t come out until late Tuesday night, and this morning, I was still half asleep. Not an excuse, merely an explanation.
This was not a last minute glitch. Beacon was fully aware that THE REGULAR SCHEDULED WORKER WOULD BE OFF TODAY TWO WEEKS AGO. And that is what is perturbing, in that even knowing, they can’t figure it out.
