Last Thursday [July 8 2010] they took our regular worker, sent her elsewhere, and gave us Anjoli [substitute]. She wasn’t bad, but again, not a clue about what was required of her, so naturally, it wouldn’t be the best care.
Today [July 12 2010] they have done it again, sending us Surjit to substitute for our regular worker. AND WE HAVE A REAL WINNER HERE.
- To begin with she is allergic to cigarette smoke. Great idea sending her to a smoker’s house
- They provided NO INFORMATION to her on what was expected.
- She didn’t knock, didn’t ring the doorbell, she TRIED TO JUST WALK IN WITH A DOG BARKING.
- NO visible ID, but did have it when I asked.
Makes you wonder, as she didn’t remove any of her outer clothing, talks quietly, which is super when you have an old lady who is hard of hearing.
Last weeks switch, was because they sent our regular to one place, as that person’s regular was off, for whatever reason. So, once again we are put into the position where TWO PATIENTS get TWO DIFFERENT NEW WORKERS for their care.
How is that providing quality care?
Right now, I hear nothing. In other words, the worker is doing her job [I surmise] in silence. How capable, is up for debate.
Consistent care & trained workers are needed. IT SHOULD BE A REQUIREMENT, and yet VIHA couldn’t care less, nor does Beacon Community Services. It is amazing at how difficult it has been to set up regular workers, good workers. And yet how consistent Beacon has been, in doing everything it can to jam up the works.