It is an interesting side note, to the way Beacon Community Services deals with its Patients. They provide a schedule, to their Patients so they can supposedly know who is going to be attending.
IN THEORY that is a nice tool to have. It lets us know who is coming, and if there are changes, well, we can then be forewarned. EXCEPT that they make the changes AFTER a substitute has been and gone.
Here is the $64 question. IF THEY HAVE THE TIME TO FUDGE THE SCHEDULE PROVIDED TO THE PATIENT, THEN WHY DO THEY NOT SIMPLY PHONE IN ADVANCE TO WARN THE PATIENT?
Caregiving, is about routine, about helping, not hindering. Makes more sense to pick up the damn phone, call the Patient to let them know a new worker is on the way, instead of surprising them at the appointed time.
It also smacks of ‘COVERING THEIR ASSES’ when you set up a schedule, that shows the right people are coming, then change it after the fact.
It is these kind of TRICKS, that make one have little faith, trust, in a company. It is those kind of TRICKS that make me not believe them, when they tell me all their staff are properly trained.
It is also why today, I wonder if our regular home support worker will be arriving, or will another new one just show up at the door. So needless worry has been caused, and I don’t know, BUT THAT DOESN’T SEEM RIGHT, DOES IT?
