I swear, it boggles my mind at how supposedly trained people, can be so bloody INCOMPETENT.
Granted, they aren’t given proper information on the tasks they are to do, but I am here, and do more than just explain the tasks involved. I actually walk them through it, so there can be misunderstandings.
Guess What?
THEY STILL SCREW IT UP ROYALLY !
I really don’t care if you went to Landsdowne school, or have a terrier for a dog. I care that you LISTEN to my instructions and understand that GENTLE doesn’t mean getting a 94 year old to cry out in pain only once or twice. IT MEANS NO CRYING OUT – PERIOD!
How in the hell can you even ask if you should use paper towels to dry a person’s groin, when you have been told that it is sore and has to be done gently? A TOWEL IS PROVIDED! What, you think it is for decoration?
When you are told to remove the dirty nightshirt, then rip the depends for easy removal, YOU DO NOT START TO GET HER STANDING UP TO PUT THE STUPID COMMODE UNDER HER FIRST!
I speak English well, and clearly. Maybe someone can explain to me why it is, that when I say that we removed the dirty nightshirt, rip the depends, put on a clean nightshirt, that one IGNORES THOSE INSTRUCTIONS. Worse, you tell them to give her some privacy, when she is settled onto the commode, so you stand in front and try to wash her hands and face.
What part of GIVE HER SOME PRIVACY does not compute?
Today’s substitute worker, Janet, should not be in her job.
IF I was grading her, I don’t know if there is low enough mark for what went on in a mere 15 minutes. It isn’t like the task is super hard, or complicated. It is straight forward, and there is time to fully complete the assigned tasks, well within the allotted FIFTY MINUTES.
Now in fairness, I’ll say that she was sent in blind, expecting to get Mom ready for bedtime. AT THREE P.M. Like that makes sense, right?
In other words, it is a double failure. On the part of Beacon Community Services in their inability to properly inform their home support workers of what their duties are, and secondly, in the quality of training provided to those home support workers.
A third failure exists in the hiring of personnel who have a total lack of COMMON SENSE.
Course the biggest failure exists with VIHA, who has contracted out this job to a company, that is basically INCOMPETENT. There are no checks and balances in place, to insure that qualified personnel are being sent into people’s homes. Without such oversight, any operation will cut corners, and keep on cutting those corners, until they are called to account.
I wish I was a lawyer, because I would be filing criminal charges against VIHA and Beacon Community Services, for the type of care they are providing. They are deliberately harming Seniors placed in their care, and I wonder, just how many mistakes have been buried, thanks to quality of home support provided by untrained workers from BCS?
The problem isn’t that people are uncaring, it is that Business is more concerned about the bottom line, than about the people that GIVE them that bottom line. From the consumer who buys their products / services, to those who help sell the products or provide the services.
Honestly, I should be getting paid by Beacon Community Services for doing their blasted job.