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It Just Is Not Fair

  • Posted on January 27, 2012 at 4:07 pm

Honestly, it just isn’t right that a company takes on the task of providing Home Support for the Elderly, when they do NOT have properly trained personnel.

It is not fair, that our Seniors are subjected to such inadequate care, given all they have done for our society, during their earlier lives.

With the regular worker off today, I had to cancel the substitute being sent for the morning, not because I am an asshole, but simply because it is My Mother.  I cannot, in good conscience subject her to pain, to rough and incomplete treatment, nor can I risk her safety.

My choices for this morning, was Nerissa or Shirley.

Shirley is okay for a last ditch sponge bath, but that is if Mom can manage getting up on her own. I doubt if Shirley could handle assisting Mom in standing, nor do I think she could safely complete a sponge bath gently, given Mom’s lack of strength.

As to Nerissa, well her last visit was a total disaster. It was hard to communicate, let alone get her to do the tasks assigned. That merely adds stress to Mom, and takes what little strength she has, and uses it up way too fast. It makes for a tough night, and sometimes next day or two.

I wonder, what about those elderly patients, who have no one at home, when the Beacon Community Services worker arrive?

  • Consider that there is no phoning of Patients, when the schedule is changed.
  • Think about how you are in your twilight years, and suddenly are confronted by someone you have never met before?
  • How does it feel to have to explain what a person is there for, when you yourself are a bit unfocused?

It makes me wonder, if society really cares about those who are elderly.

I am tired, and perhaps I expect too much.  Maybe the Eskimos had it right, and when someone gets old, becomes a drag on the community they are set adrift on a slab of ice, to drift along the frozen water, until they perish.   I can’t accept that, but it seems that is a lot kinder than what we are subjecting our elderly to.

Maybe it is just being old fashioned, but I wonder, how will it be if I reach the age of Eighty, never mind Ninety Four?

Even if you are not trained, if you have being doing this job for a few months, you should have picked up some knowledge, some inkling of how to treat old people. Yet it seems that isn’t the case.

I should have cancelled this afternoons worker as well, least Mom wouldn’t be drifting off a half hour after she finally left. I mean she is exhausted, from being rushed, and being treated roughly, or maybe the better term is  carelessly.

I simply do not get it, but what I do get, is that this simply isn’t fair.

There Are Good People, Just Not Enough

  • Posted on November 9, 2010 at 10:12 am
This entry is part 7 of 12 in the series Making A Difference

I was checking this week’s schedule yesterday afternoon, seeing which Substitutes we’d be getting for the rest of the week, when it struck me.   There really aren’t a lot of GOOD HOME SUPPORT WORKERS that have crossed our path.   In fact, after comparing my list of recent workers, it amazed me at how few those good one’s are.

I also had to phone BCS to get one worker off the new list.  Those particular types, are growing in number too.

Yet, while fully expecting a battle royal, I was surprised to have some actual co-operation from the scheduler, Ben.   There was no argument, no attempt at obstruction, which was a change, and a relief.

We do have some good workers too, like Tracy, Wanda, Yvette.   In our list, we also have had a few substitutes that at least care enough, to try and do a good job.  Subs like Annette and then there was Arlene (who has left to continue her Nursing Career.)   It helps, to get people like Arlene, like Yvette & Tracy who care enough to notice changes, to mention them to me, and not work Mom up.

On the flip side, there are the Agnes & Eleanor’s who seem to not only not care, but who actually go out of their way to be miserable.  They have the ‘I KNOW IT ALL’ complex, simply because they claim to have been doing this for many years.  I feel sorry for all those who have had them inflicted upon them.

The reality is though, that is directly the result of the inability of  VIHA to properly take charge and do what it was mandated for.  

THAT BEING TO PROVIDE HEALTH CARE & PROTECT THOSE IT SERVES FROM ABUSE, INCOMPETENCE, & UNSKILLED HOME SUPPORT WORKERS.

VIHA has to check on the qualifications & competency of those BCS sends into our homes. Not just ask them if these people are qualified, BUT VERIFY IT INDEPENDENTLY.   They need to contact people, in confidence, to verify the claims that all is well.   

IF they did that, we’d have a lot more Ben’s working in this industry, a lot more Arlene’s, Tracy’s, Yvette’s, Wanda’s.  

We’d have a lot less Eleanor’s & Charlotte’s & Agnes’s.

When Patients Don’t Count, Just Profits

  • Posted on September 4, 2010 at 9:30 am
This entry is part 7 of 24 in the series Quality of Life

Health Care is really a minefield. Step the wrong way, and it can blow up in your face. Thing is, when you want to clear a path through a minefield, you have a couple of choices.  One choice is simply send the people through, and when they get blown up, you just send more people through, until they too, get blown up, or reach safety at the other end.

WHICH IS HOW BEACON COMMUNITY SERVICES DEALS WITH THINGS.

Assume that you have 10 patients, being serviced by 10 workers.   One of those workers fails to show up for work (for whatever reason).    Do you start shifting those 9 workers around, or do you call in a reserve worker, a floater, who is hired just for those eventualities?

BEACON COMMUNITY SERVICES BRINGS IN A FLOATER PLUS SHIFTS ALL OTHER WORKERS AROUND.

  • The disruption of a routine, for someone 93 is not easy to handle. They become nervous, stressed out, which only acerbates any other medical condition.  Something any HEALTH CARE PROFESSIONAL SHOULD KNOW.

While we don’t live in a perfect world, the role of Health Care is not to make money for a company, nor is it to balance a budget for a Government.   IT IS ABOUT PROVIDING HEALTH CARE TO THOSE IN NEED.

Yes, it is costly, and one does have to watch expenses.  That does not mean we abandon the needs of those receiving Health Care.   Yet today, we OUTSOURCE IT ALL, to the point where the Patients no longer matter, only how much profit can be squeezed out from each Client.

We don’t even call them Patients anymore, but Clients, because then it is easier to ignore the abuse we are heaping on them.  This is especially true with our Elderly.

TODAY’S HOME SUPPORT WORKER, TODAY’S WORK FORCE, IS TOMORROW’S ELDERLY.

Too bad, that Government ( VIHA ) and Private Companies ( Beacon Community Services ) forget that.  Too bad they think they will have sufficient money / income, to pay for PRIVATE CARE, when they get older.

What Are Beacon Workers Trained For?

  • Posted on September 3, 2010 at 10:09 am
This entry is part 2 of 12 in the series Making A Difference

Today’s substitute worker, raises the question, just what are the Beacon Home Support Workers trained to do?  IT CERTAINLY ISN’T TO HELP A  93 YEAR OLD WITH A SPONGE BATH.

  • Workers should at least have a basic knowledge of the ailments that Seniors face, such as Brittle Bones.   Today’s worker hasn’t a clue, thinks it is scary.  Course she didn’t know what the work ‘yank or pull’ meant either.   NOW THAT IS SCARY TO ME.

After wasting several minutes attempting to LOGIN to the Beacon Phone In System, it was time for our Substitute to read the care plan.  A LESSON IN FRUSTRATION as she already had trouble trying to remember our phone number, in order to log in.   THAT plus trying to figure out what my name is.  

  • Workers should at least have a good understanding of ENGLISH, if they are going to work here.  Not a basic understanding, but know what words like YANK mean.  Know what is ‘body soap’ versus ‘body lotion’.
  • IF you can’t speak ENGLISH, how are you expecting to communicate with the Patient? Or even be able to understand their instructions? 

Do people really toss dirty nappies (diapers) (depends) into the everyday garbage pail in a bedroom?   SERIOUSLY, DO THEY?

  • Workers should be aware of basic sanitary rituals, like putting soiled clothing in a laundry hamper or basket, in disposing of soiled depends into a closed container, if one is provided.  IF NOT, then asking where, would make sense.

Makes you wonder, if they are unaware of how to properly dispose of soiled depends, just how much care do they place in keeping their own hands clean?  The risk of spreading infection is a serious one, when dealing with the Elderly.

  • Workers should be trained in following proper safety practises, when dealing with Elderly patients.

Like following behind a patient, who you have been told is shaky, has balance issues, or NOT reaching over them to grab your purse, while they are walking.  Course, moving the purse up and around their head, as they walk, isn’t a good idea either.  IT IS COMMON SENSE, ISN’T IT?

  • Substitute Workers should READ the Care Plan PRIOR to commencing their duties, NOT AFTERWARDS.   BE NICE IF THEY UNDERSTOOD WHAT THEY READ TOO!

Even if you are given the Care Plan to read,  act like you are reading it, but are unable to understand the instructions, how can you be expected to properly perform your assigned duties?   YET BEACON COMMUNITY SERVICES SEEMS TO THINK YOU CAN.

BEACON COMMUNITY SERVICES & VIHA NEED TO BE BROUGHT UP ON CRIMINAL CHARGES, FOR ELDER ABUSE.

Public Service

  • Posted on May 24, 2010 at 9:49 am

Does such a thing exist today?

Seriously, I do wonder if the committment to serving the public exists, anymore. I look at the people who work for Beacon Community Services, and I shake my head, wondering if they have a clue about what they do, and how it impacts those in their care.

Take the idea of simple notification of changes.

By not notifying the PATIENT of a change, they are adding to the stress, and worry, that old people fall prey to. You and I may not be so concerned, though in all honesty I am finding myself wondering too.

Like I am asking myself if today’s regular scheduled worker will have her time moved up or down, and if so, how will I know?  YES there is an online schedule, but it gets changed to cover the asses of the schedulers, so often, it is inaccurate.  Unless I check at the scheduled time, it WILL NOT ALWAYS REFLECT THE TIME.

That leads to the PATIENT wondering too. Mom is 93 years old, sitting on the edge of her bed, waiting for the scheduled worker at 9am.  When a worker doesn’t show up, she is confused, worried that her service has been cancelled. 

HOW IS THAT HELPFUL & CARING?

People used to sign up for work, with agencies like Beacon Community Services, because they had a desire to help. They went into jobs like Nursing, Home Support, because they CARED.  It wasn’t about the pay, about the fringe benefits, and yet today, IT SEEMS THAT IS ALL THAT MATTERS.

IT IS TIME TO TAKE BACK WHAT ONCE WAS. STARTING TOMORROW, MAY 25 2010, I SHALL COMMENCE MY OWN ADVOCACY ATTACK, TO ULTIMATELY END THE MONOPOLY OF BEACON COMMUNITY SERVICES, & THE UNCARING ATTITUDE OF OUR GOVERNMENT.

Basically it is time to start making face to face appointments. Beginning with MLA’s, and working up the ladder to include the Minister of Health. It is time to contact the media, for face to face meetings, to start making the current system, accountable.

It is time to ACT, TO Serve.   How else can I properly help my Mother?

 

It Is A Tough Call

  • Posted on August 31, 2009 at 2:52 pm

There is a price, that one pays, when they feel the need to step up and do what is right.

special interestsIn today’s world, Big Business & Government, does NOT like being told they are failing, the consumer/public. In fact, they hate it, and so they use all necessary means, including denial of services, to help dampen those who would dare challenge their authority, or rights to do business.

After all, these private health contracts aren’t for peanuts, but MILLIONS OF DOLLARS. I suppose it is only natural to want to protect the gravy train, however, at the expense of old people?

Now my situation is different, because you see, I am not afraid to get my hands dirty. If that means I have to wash my mother, including her private regions, then so be it. AND she is okay with that, because she is simply tired of being manhandled, of being made to feel like a burden, or a sack of old bones.

At the present time, there will be NO worker tonight, and whether or not one will arrive tomorrow, is basically up in the air. No notice from the Private Firm contracted to provide the service, but instead from the Government Agency responsible.

Now I don’t know, but when did the ‘employee’ dictate to the ‘employer’ who they will see, or not see? It IS the government who determines the services needed, NOT the private firm being contracted to provide those services. So why is it the Government who is telling me that tonight’s worker isn’t coming?  AND WHY ARE THEY NOT INSURING THEIR CONTRACT IS ENFORCED?

No big deal, because frankly, who needs the added stress, and aggravation?

The sad part is that this private firm, is supposed to be NON PROFIT and DEDICATED to the needs of its patients, such as my NINETY TWO YEAR OLD MOTHER. SO TOO, IS VIHAAND yet, because I dare to complain, dare to question the capabilities of those being sent to help my mother, SERVICE GETS PUT ON HOLD.

It is inconvenient, but not catastrophic for us, but what about those who have no one to complain? Who will step up for them, and then if they do, will they too suffer a denial of service? Will the Campbell Government leave them in the lurch, as it appears that VIHA is doing in our case?

Oh they talk nice, and say they are planning to work, towards insuring mother gets the help she needs, but not tonight, maybe tomorrow, maybe not. Granted, it is early yet in the day, sort of, but that too, is okay.  I will plan to manage, without any qualified help, because we are lucky, & have a great doctor, to insure her health is fine. PLUS I am not afraid of extra work, or duties, so we shall survive.

It means more stress, but okay, I’ll learn to cope, because now, the concern is Mother. I have managed to calm her, a bit, and okay, so the laundry grew since this morning, due to her nervousness, and being uncomfortable. I got laundry soap and bleach, and so if I have to do laundry twice a day, no problem. I will do it, see she has clean clothes, have stocked up on depends, so that is covered, and the refrigerator is full, so we shall manage.

In the meantime, I shall pursue this, through the media, this blog, and our MLA. And I shall continue to be the fly in the ointment, and shall continue to press for proper accountability of any government contract being issued to a private firm, for the care of others. Someone has to voice the concerns, that are merely whispered these days. Someone has to let others know, they aren’t alone, that society doesn’t discard its older people, because it isn’t economical.

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