There is an old saying, that if you let a monkey use a typewriter, eventually they’ll type out the next great American Novel. I suppose that is how BCS approaches its obligation, in providing service to Patients.
Send enough people, eventually a good one will surface
Today we had a treat, the trepidation of another substitute from hell, weighed on both Mom, and myself, but we had a surprise. We actually got one who KNEW what they were supposed to do, but more importantly… THEY GAVE A DAMN!
With all the substitutes we’ve had this last two weeks, Billie was a refreshing change. Thing is, I am certain it was unintentional by BCS to actually send us a qualified & COMPETENT substitute.
To begin with, she actually acted like she enjoyed her job, took pride in it. That too is rare these days. Kind of restores one’s faith in people, because really, way too many look at this, as just a way to scam a paycheck.
You know, do the least for the most you can grab
All of the key points were covered. She engaged Mom in conversation, made her actually feel comfortable, something that has been missing with virtually all of the latest round of substitutes.
Unlike the vast majority of substitute workers, she asked about things, wanted to check and see where everything was. I mean she wanted to know, and actually paid heed to what was said. Yes, Billie has experience, but instead of throwing up, she listened to what was needed for MOM.
I don’t think people understand how rare that is, to actually be willing to listen, to how a particular person likes things done. Sure it is pretty standard, but these are PEOPLE, not some nameless stamped out unit. THEY ARE HUMAN BEINGS. We don’t all come out of the same box, we have our own quirks, personalities. So no, it is a treat, when someone takes that into consideration.
We may survive, all that BCS can throw at us, simply because there still are a few good ones, who actually CARE about their job. Problem is, most of them are nearing retirement age, which means, that when it becomes my turn for care, or David’s turn, the number will be greatly diminished.
