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A Nice Surprise for a Change

  • Posted on November 19, 2010 at 11:08 am

There is an old saying, that if you let a monkey use a typewriter, eventually they’ll type out the next great American Novel.   I suppose that is how BCS approaches its obligation, in providing service to Patients.

Send enough people, eventually a good one will surface

Today we had a treat, the trepidation of another substitute from hell, weighed on both Mom, and myself, but we had a surprise.  We actually got one who KNEW what they were supposed to do, but more importantly…   THEY GAVE A DAMN!

With all the substitutes we’ve had this last two weeks, Billie was a refreshing change.  Thing is, I am certain it was unintentional by BCS to actually send us a qualified & COMPETENT substitute.

To begin with, she actually acted like she enjoyed her job, took pride in it.  That too is rare these days.  Kind of restores one’s faith in people, because really, way too many look at this, as just a way to scam a paycheck.

You know, do the least for the most you can grab

All of the key points were covered. She engaged Mom in conversation, made her actually feel comfortable, something that has been missing with virtually all of the latest round of substitutes.

Unlike the vast majority of substitute workers, she asked about things, wanted to check and see where everything was.  I mean she wanted to know, and actually paid heed to what was said.  Yes, Billie has experience, but instead of throwing up, she listened to what was needed for MOM.  

I don’t think people understand how rare that is, to actually be willing to listen, to how a particular person likes things done. Sure it is pretty standard, but these are PEOPLE, not some nameless stamped out unit.  THEY ARE HUMAN BEINGS.  We don’t all come out of the same box, we have our own quirks, personalities. So no, it is a treat, when someone takes that into consideration.

We may survive, all that BCS can throw at us, simply because there still are a few good ones, who actually CARE about their job.  Problem is, most of them are nearing retirement age, which means, that when it becomes my turn for care, or David’s turn, the number will be greatly diminished.

Something VIHA Execs Should Be Thinking About  -  After All They Aren’t Getting Younger Themselves.

It Ain’t Rocket Science

  • Posted on August 17, 2009 at 11:41 am

complicating lifeI wonder why we try to make things more complicated, than they have to be?

Take home support. I mean it isn’t difficult to figure out, that some people need help that others may not, and that one size really doesn’t fit all. Yet it seems to me, that is exactly what the various health agencies are attempting to do. Frankly, it just doesn’t work that way, and isn’t it more important to match workers, with client’s needs?

And that too, bothers me. Clients.  Seriously, why do we try to make things sound better, than what they are? In a sense, yes those receiving aid are clients, but the truth is, they are patients, in need of care. Calling it something else may help salve the conscience of those sending unqualified or untrained, workers, but that still doesn’t help correct any defeciency in the system, now does it?

There is a lot of talk about all workers having certain qualifications, whether from an outside training course, or internally, and frankly I wonder, did they get tested before being deemed qualified? Being pleasen, well is a bonus, but not sufficient, in my mind, to look after someone older.

How you lift them, does matter, and yet I feel so much is being left out. I suppose that these workers may be given the full information, but no one seems to know. So if they are being told, why are they not conscious of the facts? Does it mean they don’t care, or aren’t able to access or assimiliate the information provided?

Each person is different. How you move them, matters, and as I said, each one is different. For example, Mom has a tendency to try and use her injured arm. So if you insure you are lifting her, from under the arm, of the broken one, she can’t put any weight on it, as she stands up. That also helps keep her good arm in shape, and reduces re-injuring the broken one. It lets the bones heal without added stress, which also reduces the pain.

Simple right?And yet so many seem to ignore that. Again, this is one more reason to insure their is some consistency in staffing, seniority or not. The more a worker is working with the same patient, the more they will know the little details, that can make it easier for both of them. Something I think scheduler’s forget about, or don’t take into account.

Then too their is the familiarity with equipment. I mean if these workers are trained, then it would be common sense, that they would know how to use things like transfer chairs, walkers, etc. How to clean a commode, how to even make up the bed, or sit them back down on it. And yet, it seems that isn’t the case.

Is it because they have so many patients to deal with, or is it simply that they aren’t aware of the new equipment available? Do they know what a grab bar is? How a patient should hold it, or not? How about sitting them down on a transfer chair, and then putting the foot rests out? How to wheel it, so they don’t bang into walls?

Bottom line seems to be, that whatever training is being given, it fails to cover even the basics, in any detail. There simply doesn’t seem to be a desire, to make those being sent into people’s homes, qualified in even, the basics. And yet, we pay for it, and I wonder, what does that say about us?

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