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Workers Who Make Assumptions Can Kill Their Patients

  • Posted on December 25, 2011 at 10:09 am

IF you were going on a flight, from Victoria to Rome, would you want your Pilot to rely on Dead Reckoning to get you there, or would you like him to use the Navigational Aids provided for Airline?    Would you prefer a Pilot that PASSED FLIGHT SCHOOL or one who is a whiz at using Microsoft’s Flight Simulator?

Myself, I’d like a Pilot who Graduated Flight School, and who used all the latest Navigational Aids to get me to Rome, but IF you are Beacon Community Services, well it seems you wouldn’t mind flying to ROME with someone who played Microsoft’s Flight Simulator game rather than graduate from any formal flight school.

This mornings substitute was Lily.

She had been here a long time ago, but hey, that didn’t matter because she remembered what was needed.  Course things have changed dramatically from two years ago.  But hey not to worry, she is a trained professional, as Beacon Community Services can attest to.   And that is good enough for VIHA.   After all, why would BCS lie?

If I tell you, that the person you are to assist, has trouble standing, of keeping her balance, and that the standing needs to be kept to a minimum, would you have stand for several minutes, without any support?

Would you expect her to stand up to brush her teeth?

How about let’s get her to stand up while we remove the soiled nightshirt, and remove one hand from holding onto any support?

Maybe I need to take a refresher course in speaking the English Language.   I mean I would think that if you say “keep to a minimum” it would be sufficient words to insure that you don’t have her being a jumping jack, or have her stand for a long length of time.   Obviously, for Lily, those words had no meaning.

Then let’s make her get up with minimal assistance, and sit in a wheelchair, when she has trouble standing, never mind moving her feet.  After all, you gotta get going, and this is just, well one stop in a long day of helping old people.  One can’t wait around all day for them to move, now can one?

Course my favorite of the morning, was in wondering why I was handing her the walker, while she had Mom in the bathroom.  She hadn’t a clue as to what it was for.  In fact she wanted to know if that was for Mom to sit on.

WORKERS LIKE THIS CAN CAUSE SERIOUS INJURY TO PATIENTS, SERIOUS ENOUGH TO ACTUALLY CAUSE DEATH.   THIS IS WHAT BEACON COMMUNITY SERVICES SENDS TO OUR HOMES.    THANK YOU PREMIER CAMPBELL AND CURRENT PREMIER CLARK.

 

 

Do NO Harm

  • Posted on November 5, 2011 at 9:21 am
This entry is part 24 of 24 in the series Quality of Life

Google has this philosophy, of Do No Evil, but you know, there is another motto that our Provincial Government, Vancouver Island Health Authority, and Beacon Community Services should adopt.

DO NO HARM

It really would make life simpler for Seniors and for their caregivers.  Today we had a very nice lady, Nerissa, who was here back in 2010.  Guess what Nerissa, OLD PEOPLE CHANGE RAPIDLY!.

  1. When people are going to someone’s home, it is fine to park in front of it, to use their driveway if they have one, to even park across the street.  But IT IS NOT OKAY to block off neighbours driveways, and think it doesn’t matter.
  2. Read the CARE PLAN BEFORE you show up. It might let you know that there is a dog on the premises, so walking in immediately after ringing the door bell IS NOT A SMART MOVE.
  3. If the dog doesn’t bite you, rest assured…  I WILL.
  4. Wear the provided for IDENTIFICATION BADGE.  Like you really think you impressed me enough a year ago, that I’ll remember your face?
  5. Introduce yourself, might be nice to let the people whose home you are entering, who you are, and so they too, can introduce themselves.
  6. Wait for the person who let you in, to show you the way,.
  7. ASK if there is anything new since the care plan was made up, or any special things they should know BEFORE they start pulling on people’s arms and getting them out of bed.

It is nice to come early, but in this case, I think I know why you are early.  Others couldn’t wait for you to leave. OH you are nice, smile a lot, say thank you a lot, but the quality of service provided will haunt me for several days now.  And that is assuming the regular workers all show up, as scheduled.

Here is the deal Beacon Community Services, Vancouver Island Health Authority.

  • We are people, not nameless numbers.
  • People you are caring for are elderly, frail, and fragile.
  • No two Seniors are alike, even if they have basically the same infirmaties, or ailments.
  • English speaking people cannot understand foreign languages. If workers are unable to fully communicate with the Patient, ACCIDENTS WILL HAPPEN.
  • OLD PEOPLE DO NOT MOVE FAST
  • You may have 50 minutes to accomplish your task, an old person doesn’t care about that. They simply do not move at your speed.  You need to move at THEIR SPEED.
  • Seniors are deathly afraid of falling, which is why they MOVE SLOWLY.
  • Commands from the brain DO NOT move as quickly to an old person’s limbs as they do for your or me.
  • Seniors are set in their ways.
  • They hold onto their routine, so YOU ADAPT TO THEM, not the other way around.
  • Old people are scared, they know they are facing death, DON’T RUSH THEM TO MEET IT.
  • Aged people are embarassed and afraid of losing their dignity, and independance, so let them do things THEIR WAY, so they can hold onto something.

Here is the deal.  The TAXPAYERS are the one’s shelling out over $37 an hour to Beacon Community Services, for home support.  As nice as Nerissa was, she was not capable of doing the simple job of giving a 94 year old a sponge bath.   She did not know how to properly support an old person that is shaky, and unsteady on her feet.

Through the Grace of GOD, Mom did not fall and crack her head, or worse, DIE.   When you send people who cannot communicate clearly, you are putting that PATIENT AT RISK.  Proper training is essential, but if the people being trained have limited understanding of English, are limited in their ability to issue clear and concise instructions, all the training in the world is useless.

Every PERSON is different, even if they have the same ailments, have the same basic needs.  When a caregiver is there, ASK THEM QUESTIONS so you can properly attend to the needs of the PATIENT ENTRUSTED INTO YOUR CARE.

Looking after an old person is not easy. I can attest to that, and yet I also know that the vast majority of issues in dealing with an old person, is simply common sense.  They are shaky, so you have to be on your toes, ready to steady them BEFORE THEY FALL.  You need to talk loudly, SO THEY CAN HEAR YOU.  You need to SPEAK CLEARLY so they can understand the instructions, directions.

But most of all, YOU NEED TO CARE ABOUT THEM.

 

Tough Call To Make, Thanks BCS

  • Posted on June 8, 2011 at 4:02 pm
This entry is part 23 of 24 in the series Quality of Life

Background : Mom has gotten an infection in her toe, that is just as resilient as the one in her groin, or so it seems. It has also spread from just the baby toe, to basically her foot. It has become painful for her to walk, so we are using a transport chair ( scaled down version of a wheelchair ). Even just sitting, her foot can throb at times, and well, it doesn’t help her tremors, or her focus.

The Situation : Our regular home support worker, was off last weekend, and this weekend, because of holidays. Hey, they are entitled to have one, so we had substitutes last weekend. Colleen and Amy, who we’ve had before. Both are okay, not great, not one’s I would have as regulars. We have them again this weekend.

Now, Colleen, well she did okay on Saturday. Needed a bit of direction, but managed and Mom wasn’t too stressed out afterwards.  Unfortunately I can’t say the same for Amy on Sunday. I’ve just finally managed to contain the groin infection again, and this afternoon, the foot looks a bit better.

The Issue : I have to decide now, if I will cancel Sunday with Beacon Community Services, or allow Amy to return, and perhaps add to Mom’s pain & stress.

I did call them today, to see about a replacement, but gee, there just isn’t anyone available. Sunday being their worst day as no one wants to work on Sunday, so it seems.

Yeah, I was born on a turnip truck yesterday.

Honestly, they don’t have any workers to fill in on Sunday? So let me see, one of the workers phones in sick, or books off, and hey, the patient just suffers, ‘cuz they don’t have anyone to fill in?  Not bloody likely.

Now Amy is okay, if things are okay. Doesn’t have a clue on how to use a wheeler, and frankly, not too sure if she can handle someone Mom’s weight ( 125 lbs ) and frailty.  Perhaps she does fine when no one is nearby, but I had to help her get Mom into the bathroom, then get her on the bench to be washed.

Had to also change her night shirt too, as well, we changed that first, then sat her down on a wet bench.  Brilliant, let’s add to the laundry, ‘cuz really I don’t have enough to make up a third load. ( Mom’s incontinence is pretty bad some days, worse when she is stressed out, Sunday being one of those days )

Not only did I have to show her how to get Mom into the bathroom, SAFELY, but had to help in getting Mom onto the bench. And that too, wasn’t ideal, because she really didn’t have a clue on how to insure Mom was properly seated on the bench. She was half on, half off, and that isn’t comfortable.

The washing was pretty half assed too. But then, given how she worked, it didn’t surprise me much. The lack of a proper washing in the groin, and drying, added to the discomfort, and caused the infection to flare up again. ( I did have it under control, until the combination of Saturday & Sunday )

My Dilema : So the question I have to answer now, is do I cancel Sunday with Amy, and wind up doing it myself, which isn’t ideal. I can do it, but it is rather embarassing for Mom, and you know, at 94 she is entitled to some dignity.

If I don’t cancel, I’ll spend the better part of next week, getting both infections back under control, and dealing with Mom’s nervousness.  Hell, I don’t even know if I can get the foot infection back under control now, never mind next week. ( In fairness, the infection is one of those, that won’t go away, and this weeks flare up is not all the fault of Sunday’s piss poor bathing. )

The reason why no one else can come in place of Amy, is IN MY MIND, that the scheduler simply didn’t want to do it, It would mean having to do some juggling perhaps, but the real underlying reason is that Beacon Community services has no proper plan in place, to include Substitutes.

After all, having properly trained personnel isn’t a priority now, so why have substitutes on stand by?

IT IS ABOUT THE PROFITS – GOTTA PAY $250,000.00 SALARIES TO THE CEO

Seniority Over Seniors

  • Posted on July 6, 2010 at 9:33 am

Mom has a worker she really liked, who had an accident that made her take several weeks off, in order to recuperate. Now that she is back, she’s off to other people, and not even with a full schedule.  She has time available, in Mom’s time slot, but it seems that SENIORITY takes precedence over SENIOR CARE.

IF the goal is to provide CARE for the ELDERLY, shouldn’t their needs comes before anything else?

This is the problem with OUTSOURCING to Private Organizations and, to some extent, even Government Run Operations.

WE need to decide which is better, to insure SENIORITY FOR WORKERS [many of whom are incompetent or plain uncaring] or if it is more cost effective to provide workers that can relate to their Patients.

Mom does better with a worker she trusts [and I trust] than someone who just looks at it, as a paycheque.   UNFORTUNATELY the number who actually GIVE A DAMN are less and less, so when you find one, you don’t want to lose them. 

YET BEACON SEEMS TO THINK ITS OKAY TO PUNISH SENIORS & WORKERS. [It isn't like the worker chose to get sick (have an accident) nor is it Mom's fault that some are just incapable of dealing with an elderly person]

I am fully aware that not every request can be agreed to. However, when the worker has the time available, the Patient requests them, then no other consideration should take precedence. The health, peace of mind, of the Patient should over ride ANY OTHER CONSIDERATION.

There is a more serious issue too. IF the worker is one trusted, one that a rapport has been built, the Patient will stress less. That translates into a better mind set, that promotes healing, promotes healthy attitudes & living. It makes their lives easier, which in turn reduces strain on mediction needs, on other physical needs.

IT HELPS KEEP THEM ALIVE & WELL.   IT GIVES THEM A PROPER QUALITY OF LIFE.

Expecting too much?

  • Posted on May 25, 2010 at 10:20 am

Patricia Donaldson phoned this morning, regarding my complaint from the weekend. An interesting conversation, given that I think we are poles apart on what we consider proper care for the elderly.

To begin with, the policy at Beacon is that they will attempt to contact a ‘client‘ [I really hate that word, it should be PATIENT] if the worker is going to be more than 60 minutes late in arriving.  Operative word is “attempt” as it would seem they are not obligated to, and that VIHA is just fine with that.

You and I, may be able to shrug off a late time within minutes, but a person who is aged, who is like my mother, 93 years old, they don’t shrug these changes so easily. It gnaws at them, and is something for them to fixate on, and worry about. 

Sunday’s scheduled worker was pulled and sent elsewhere, and had her time changed to show up at 9:30 rather than9:00 am.  Not a big deal, but it is when an old person is sitting on the edge of their bed, waiting for them.

It alters their established routine, which is not easy for them to shake off. Since Sunday, Mom has wondered if the next day’s worker will also be late, and that has gone on now for two days.  She worries throughout the day, which adds stress to her.  AT 93 WHO NEEDS ADDED STRESS?

Of course, this added stress to her, adds stress to me too. I am the one who has to deal with it, to console her, to reassure her.  It isn’t easy for me either, but the fact is, it does have a physical impact on Mother.   AND THAT IS NOT RIGHT!

Seems to me that we should be more aware of the needs of the elderly, rather than what suits us. Maybe I am expecting too much from Government & the Private Sector, but I don’t really think so. I mean what is it, about not having compassion, about not wanting to care?

Shouldn’t those be goals we should ALL strive for?

I am starting to try and reach our elusive Government figures, because you know, what about those who have no one?  I am here, and can cajole, can reassure Mom, but what about those elderly people who are in their beds, the door unlocked, waiting for their worker?

It isn’t like they can check the computer, as most don’t even know what one looks like, let alone how to run one. Many are unable due to arthritic hands, to operate a computer keyboard, so how are they supposed to know that their scheduled worker is coming a half hour late, or an hour?

So they will sit on the edge of their bed, listening to every creak, every noise, wondering if that is their worker arriving, or if it is some stranger coming to harm them? After all, their minds aren’t quite what it once was.  Yet today, private enterprise seems to forget, that they are serving real people, not numbers.  Government is forgetting that these people are the one’s who made this country, this province.  They are forgetting, that one day, they too, will be sitting on the edge of their bed, wondering why no one has shown up to help them bathe, to get them out of bed, or worse…   to give them their daily medications.

AM I EXPECTING TOO MUCH?

Home Support Workers Guideline

  • Posted on February 14, 2010 at 11:28 am

Home Support Workers need to understand a few basic rules.

  1. The first rule, is simple. YOU are in someone’s home TO HELP, NOT HINDER.
    • Yes, there are some Patients who cannot answer the door, and it is left unlocked for the worker to enter.  HOWEVER that is not the case with MANY so really, DO NOT ASSUME YOU ARE SUPPOSED TO WALK IN.
    • Frankly the Company providing the service should have each assigned worker, clearly instructed on this matter, and MAKE SURE THEIR EMPLOYEES KNOW IT!
  2. Patient Safety should be right up there, at the top of the list.
    • It should be simple common sense, but obviously it isn’t, or so it seems with the workers who show up to this household.  You do not give the Patient a walker in the wrong position.
      • In other words, if the walker has two wheels, and skids on two of the legs, you DO NOT give them the wheels facing them.  The SKIDS OR RUBBER ENDS are what faces the Patient.
      • This allows for them to easily manouver the walker, doing it ass backwards, impedes their walking, and can lead to the walker being caught on carpet, door runners, etc, WHICH CAN LEAD TO FALLS.
    • Follow a Patient from behind, NOT LEAD THEM, if they are obviously unsteady on their feet, or use a walker.
      • It isn’t Rocket Science you know, if they are unsteady and you are leading, you can’t help them if they become unstable.
      • By being behind, you can easily lean over to correct their motion, to avoid obstacles, assuming you are paying attention, and keeping an eye out for such things.
  3. Washing & Drying is not about a splash of water, a dab with a towel.
    • It is why you are there, this is your PRIMARY RESPONSIBILITY.
      • Those in your care, are unable to properly cleanse their private area, as well as their more accessible regions. You are only adding to their discomfort, when you fail to adequately insure that their entire body is cleaned, with warm water and soap.
        • Yes, it can be unpleasent to do, and we all may not like it, but this is important to the continued health of your Patient.  Failing to do this properly, and completely, can and does, lead to serious health issues.
      • Proper Drying is PARAMONT.
        • This is how irritations and skin abrasions can happen, do happen.
        • If you fail to properly dry your Patient, in their sensitive spots like the groin, infections can occur, and become difficult to treat, to eradicate.
        • People sweat, and they can’t always reach down, to dry themselves.
        • Urine can collect, or lay against the skin, so if it isn’t dry to begin with, if the pores are open, infections happen.
          • What is worse, is that many elderly patients don’t complain, don’t communicate their needs, so you have to be able to know, if they are dry or not. 
          • YES it takes MORE TIME, but damn it, this is about caring for people, and their needs, not doing some half assed job, to be able to move on to the next victim.
  4. Transitioning from sitting to standing, and vice versa is an art, a science even.
    • Most older Patients have issues, with their bones, their strength. You can’t pick them up or sit them down, like they are a rag doll. YOU WILL CAUSE INJURIES.
      • Lifting from under the arms, in the armpits is not comfortable for some, but this isn’t about YOUR COMFORT BUT ABOUT PROTECTING THE PATIENT.
      • A Patient who has a brittle bones can easily have their shoulder seperate, or even their arm break, if you grasp too tightly.  The key is to NOT GRASP THEM AT ALL.
        • Lifting from under the arm, allows them to use what strength they have, and be kept secure, with your strength. Your arm is to guide them, give them that little extra bit of strength needed to get themselves up, or sit down.

It really isn’t a JOB.  It certainly is NOT an easy profession, and certainly the companies operating many of these in home services don’t give a rat’s ass about their employees, or their Patients.

HOWEVER, THAT IS NO EXCUSE TO DO A HALF ASS JOB, OR TO BE UNPROFESSIONAL IN YOUR CARE OF THE PATIENT TRUSTED INTO YOUR HANDS.  THEY ARE VERY SPECIAL TO SOMEONE.

It really isn’t about money either, or at least it shouldn’t be. No one is paid enough, who does a loving, caring, job of being a support worker. They are worth their weight in GOLD and then some, because you see, THEY ARE THE ONE’S WHO CARE ABOUT THE PATIENT, NOT THE PAYCHECK.

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