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Keeping A List and Checking It Twice

  • Posted on February 19, 2011 at 10:55 am

Things happen, and there are days when the regular worker is not going to be able to attend.  For days like that, one needs to keep track of who is sent, and make notes about them, so that if they show up again, you have a reference.  One of the things I learned the hard way, as until recently, BCS was notorious for pulling our regular workers, and sending whoever was floating around that day.

Today & Tomorrow, we have substitutes schedule.

Let me say, that on Friday, BCS scheduler did contact us, to go through who was available to be sent for the weekend. I was informed that our regular worker had booked off, for family reasons.  So kudos to her (MaryAnne I think was the name) for taking the time to call, to inform me, and to work with me, in getting a qualified substitute.

 By keeping a list, of past substitutes, I could avoid having the ‘bad apples’ being sent, by error. 

In an ideal world, it shouldn’t matter, but we do not live in an ideal world. So in all honesty, if you are the primary caregiver, you need to keep track of who is sent, and whether or not they are competent to do the job.

I use an Excel worksheet, in my dedicated workbook for Health.  In that workbook, I keep track of Doctor visits, the bp readings, and other  notes involved in Mom’s health. Example, the medications she takes, how often she takes them, the dose amount etc.

I also use it to track the workers.

I include things like date, name, and then the details.  Do they have their ID visible, do they attempt to just walk in, or wait for me to put the dog away. How long do they spend in the home, have the read the careplan?  These are important things to note.

Also, can they speak English clearly, able to communicate distinctly?

You also need memo fields, to add remarks about how well they did the job, or didn’t.  You should set a rating scale too, so a quick glance will tell you, they are okay to have sent, or not.

Make sure the date & name are correct, and keep your criteria constant. If you make changes, additions, make a note when you changed it, for obvious reasons.

It would be nice to not have to do, but this is reality. Start it now, because I guarantee you, you are going to need it at some point, in your journey with BCS or any home support group.

Should also make note of when Nurses or other agents show up on any regular basis. Having the information, can save you a lot of grief when something goes wrong, and trust me, it will.

That is just how it is today.

Why Lie?

  • Posted on August 30, 2010 at 10:01 am

It really perplexes me.  Why do people lie when the truth really isn’t bad, or that hard of a pill to swallow?

Take Beacon Community Services, and how they frig around with the schedule so much.  Makes no sense to give a BS story, when odds are that the lie is gonna be caught.

Example, this weeks schedule came out late Monday night ( August 23 2010 ) and it showed for today ( August 30 2010 ) Anita.   It showed her on the schedule right up until Saturday (August 28 2010)  afternoon/early evening.   Then it changed to Leonor (or something like that). 

Sunday evening (August 29 2010) is changed to Surjit.

Monday morning at 7:45AM  (August 30 2010) it changed to Charlotte, and the time changed to 9:30am instead of the usual 9Am

The scheduler called at 8:20AM to tell me:

Just got into the office, and saw that Anita had booked off sick, and only person I could find was Charlotte, but who is out in Southgate, so will need travelling time and won’t be there till 9:30.

Now call me stupid, but if the schedule was changed Saturday & Sunday, somehow I don’t think that Anita called in sick this morning, given she was already off the schedule.

SO WHY LIE?   WHAT PURPOSE DOES IT SERVE?

Keeping Track

  • Posted on July 30, 2010 at 3:19 pm

Going to have to find that bookmark, about the things to keep track of. It seems that as the days progress, there is more to remember, to keep track of.  And that isn’t about the normal stuff like blood pressure, what pills – when.  There are things to make note of, such as when a substitute worker shows up, or the schedule gets changed.

Things like knowing that you are about to be inundated with substitute workers, and having to keep track of their names, to rate them so you can, maybe, get a few decent one’s in a list for future vacation times.

Stuff like what meds did she take, why did they get changed, as well as the state of mind.

And that is the hard one, to try and keep some journal, some small notation about the loss of focus, the loss of even reality. Is it real, or is it simply being unable to properly explain herself?  Do the blank stares mean she isn’t focused, or does it mean she is simply remembering something, sort of like daydreaming?

I have come to realize, that looking after Mom isn’t rocket science, but it does take its toll, if one lets it. Easy to say, damn hard to do. It is about routine too, and keeping to a fairly regular schedule, which unfortunately many don’t seem to get.

Home Support Workers Guideline

  • Posted on February 14, 2010 at 11:28 am

Home Support Workers need to understand a few basic rules.

  1. The first rule, is simple. YOU are in someone’s home TO HELP, NOT HINDER.
    • Yes, there are some Patients who cannot answer the door, and it is left unlocked for the worker to enter.  HOWEVER that is not the case with MANY so really, DO NOT ASSUME YOU ARE SUPPOSED TO WALK IN.
    • Frankly the Company providing the service should have each assigned worker, clearly instructed on this matter, and MAKE SURE THEIR EMPLOYEES KNOW IT!
  2. Patient Safety should be right up there, at the top of the list.
    • It should be simple common sense, but obviously it isn’t, or so it seems with the workers who show up to this household.  You do not give the Patient a walker in the wrong position.
      • In other words, if the walker has two wheels, and skids on two of the legs, you DO NOT give them the wheels facing them.  The SKIDS OR RUBBER ENDS are what faces the Patient.
      • This allows for them to easily manouver the walker, doing it ass backwards, impedes their walking, and can lead to the walker being caught on carpet, door runners, etc, WHICH CAN LEAD TO FALLS.
    • Follow a Patient from behind, NOT LEAD THEM, if they are obviously unsteady on their feet, or use a walker.
      • It isn’t Rocket Science you know, if they are unsteady and you are leading, you can’t help them if they become unstable.
      • By being behind, you can easily lean over to correct their motion, to avoid obstacles, assuming you are paying attention, and keeping an eye out for such things.
  3. Washing & Drying is not about a splash of water, a dab with a towel.
    • It is why you are there, this is your PRIMARY RESPONSIBILITY.
      • Those in your care, are unable to properly cleanse their private area, as well as their more accessible regions. You are only adding to their discomfort, when you fail to adequately insure that their entire body is cleaned, with warm water and soap.
        • Yes, it can be unpleasent to do, and we all may not like it, but this is important to the continued health of your Patient.  Failing to do this properly, and completely, can and does, lead to serious health issues.
      • Proper Drying is PARAMONT.
        • This is how irritations and skin abrasions can happen, do happen.
        • If you fail to properly dry your Patient, in their sensitive spots like the groin, infections can occur, and become difficult to treat, to eradicate.
        • People sweat, and they can’t always reach down, to dry themselves.
        • Urine can collect, or lay against the skin, so if it isn’t dry to begin with, if the pores are open, infections happen.
          • What is worse, is that many elderly patients don’t complain, don’t communicate their needs, so you have to be able to know, if they are dry or not. 
          • YES it takes MORE TIME, but damn it, this is about caring for people, and their needs, not doing some half assed job, to be able to move on to the next victim.
  4. Transitioning from sitting to standing, and vice versa is an art, a science even.
    • Most older Patients have issues, with their bones, their strength. You can’t pick them up or sit them down, like they are a rag doll. YOU WILL CAUSE INJURIES.
      • Lifting from under the arms, in the armpits is not comfortable for some, but this isn’t about YOUR COMFORT BUT ABOUT PROTECTING THE PATIENT.
      • A Patient who has a brittle bones can easily have their shoulder seperate, or even their arm break, if you grasp too tightly.  The key is to NOT GRASP THEM AT ALL.
        • Lifting from under the arm, allows them to use what strength they have, and be kept secure, with your strength. Your arm is to guide them, give them that little extra bit of strength needed to get themselves up, or sit down.

It really isn’t a JOB.  It certainly is NOT an easy profession, and certainly the companies operating many of these in home services don’t give a rat’s ass about their employees, or their Patients.

HOWEVER, THAT IS NO EXCUSE TO DO A HALF ASS JOB, OR TO BE UNPROFESSIONAL IN YOUR CARE OF THE PATIENT TRUSTED INTO YOUR HANDS.  THEY ARE VERY SPECIAL TO SOMEONE.

It really isn’t about money either, or at least it shouldn’t be. No one is paid enough, who does a loving, caring, job of being a support worker. They are worth their weight in GOLD and then some, because you see, THEY ARE THE ONE’S WHO CARE ABOUT THE PATIENT, NOT THE PAYCHECK.

It Ain’t Rocket Science

  • Posted on August 17, 2009 at 11:41 am

complicating lifeI wonder why we try to make things more complicated, than they have to be?

Take home support. I mean it isn’t difficult to figure out, that some people need help that others may not, and that one size really doesn’t fit all. Yet it seems to me, that is exactly what the various health agencies are attempting to do. Frankly, it just doesn’t work that way, and isn’t it more important to match workers, with client’s needs?

And that too, bothers me. Clients.  Seriously, why do we try to make things sound better, than what they are? In a sense, yes those receiving aid are clients, but the truth is, they are patients, in need of care. Calling it something else may help salve the conscience of those sending unqualified or untrained, workers, but that still doesn’t help correct any defeciency in the system, now does it?

There is a lot of talk about all workers having certain qualifications, whether from an outside training course, or internally, and frankly I wonder, did they get tested before being deemed qualified? Being pleasen, well is a bonus, but not sufficient, in my mind, to look after someone older.

How you lift them, does matter, and yet I feel so much is being left out. I suppose that these workers may be given the full information, but no one seems to know. So if they are being told, why are they not conscious of the facts? Does it mean they don’t care, or aren’t able to access or assimiliate the information provided?

Each person is different. How you move them, matters, and as I said, each one is different. For example, Mom has a tendency to try and use her injured arm. So if you insure you are lifting her, from under the arm, of the broken one, she can’t put any weight on it, as she stands up. That also helps keep her good arm in shape, and reduces re-injuring the broken one. It lets the bones heal without added stress, which also reduces the pain.

Simple right?And yet so many seem to ignore that. Again, this is one more reason to insure their is some consistency in staffing, seniority or not. The more a worker is working with the same patient, the more they will know the little details, that can make it easier for both of them. Something I think scheduler’s forget about, or don’t take into account.

Then too their is the familiarity with equipment. I mean if these workers are trained, then it would be common sense, that they would know how to use things like transfer chairs, walkers, etc. How to clean a commode, how to even make up the bed, or sit them back down on it. And yet, it seems that isn’t the case.

Is it because they have so many patients to deal with, or is it simply that they aren’t aware of the new equipment available? Do they know what a grab bar is? How a patient should hold it, or not? How about sitting them down on a transfer chair, and then putting the foot rests out? How to wheel it, so they don’t bang into walls?

Bottom line seems to be, that whatever training is being given, it fails to cover even the basics, in any detail. There simply doesn’t seem to be a desire, to make those being sent into people’s homes, qualified in even, the basics. And yet, we pay for it, and I wonder, what does that say about us?

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